पक्काPakka

Policy

Terms & Conditions

Last updated 12 August 2026

These terms govern your use of Pakka. By subscribing to or using the service, you agree to them.

1. Who we are

Pakka is a sole proprietorship registered in India as an Udyam-registered micro enterprise. The registration number is shared with counterparties on request. The full registered address is available on request and appears on every invoice. In these terms, "we", "us", and "Pakka" mean that business. "You" means the business that subscribes to the service.

2. What the service does

Pakka receives messages sent to your WhatsApp number, interprets booking requests written in Hindi, Hinglish, or English, checks them against the availability you have configured, and presents them to you for approval. On your approval it sends the customer a confirmation and a UPI payment link addressed to your own UPI ID.

Pakka is software. It is not a booking agent, not a marketplace, and not a payment service.

3. Payments between you and your customers

Advances and other amounts paid by your customers are paid directly to your own UPI ID. Pakka is not a party to those transactions. We do not receive, hold, pool, or route those funds at any stage, and we do not act as a payment aggregator or payment gateway in respect of them.

It follows that we cannot reverse, refund, or guarantee any such payment. Refunds to your customers, and the terms on which you offer them, are entirely your responsibility.

4. Your responsibilities

5. Subscription and billing

The service is billed monthly in Indian rupees at the rate published on our home page or agreed with you in writing. There is no minimum term and no lock-in. Prices may change on 30 days' notice by email; a change never applies to a month already paid for. Cancellation and refunds are governed by our refund and cancellation policy.

6. Availability

We aim to keep the service available at all times but do not guarantee uninterrupted operation. Pakka depends on the WhatsApp Business Platform, on UPI, and on internet infrastructure operated by others, and can be affected by outages in any of them. Planned maintenance is notified in advance where practicable.

7. Acceptable use

You may not use Pakka to send unsolicited marketing, to impersonate another business, to process bookings for anything unlawful, or in any way that breaches the WhatsApp Business Messaging Policy. We may suspend the service where we reasonably believe it is being used in breach of this clause.

8. Intellectual property

The software, its interfaces, and the Pakka name remain ours. You are granted a non-exclusive, non-transferable right to use the service for the duration of your subscription. Your business data, your customer records, and your calendar remain yours; on request at any time we will export them to you and delete our copies, subject to the retention periods in our privacy policy.

9. Liability

Nothing in these terms excludes liability that cannot be excluded by law. Subject to that, our total liability to you in respect of any claim is limited to the subscription fees you paid us in the three months preceding the claim. We are not liable for lost profits, lost bookings, or loss of goodwill.

10. Ending the agreement

You may cancel at any time under the refund and cancellation policy. We may end your subscription on 30 days' notice, or immediately if you breach clause 7. On termination, we export your data to you on request and then delete it in accordance with the privacy policy.

11. Governing law

These terms are governed by the laws of India. The courts at Kolkata, West Bengal have exclusive jurisdiction over any dispute arising from them.

12. Contact

Questions about these terms go to apoorv@outlook.com. Full details are on the contact page.