Policy

Refunds and cancellation

Last updated 12 August 2026

What you are paying for

Pakka is sold as a monthly software subscription. There is no setup fee, no minimum term, and no lock-in period. Nothing is shipped, so no delivery or shipping charges apply.

Cancelling

You may cancel at any time by writing to apoorv@outlook.com from the email address or WhatsApp number registered to your account. No reason is required and no cancellation fee is charged.

On cancellation, your subscription remains active until the end of the billing month already paid for. It is not renewed after that. If your subscription is on a UPI Autopay or e-mandate, we cancel the mandate at the same time.

Refunds

First 14 days

If you cancel within 14 days of your first payment, that payment is refunded in full, for any reason.

After 14 days

The current month is not refunded, as the service was available to you for that period. No further amount is charged.

Duplicate or incorrect charges

Refunded in full, always, regardless of when they are reported.

Extended service failure

If Pakka is unavailable for more than 72 consecutive hours through our fault, that month is refunded in full on request.

How refunds are paid

Approved refunds are issued to the original payment method. Requests are acknowledged within 2 working days and, once approved, processed within 7 working days. The time your bank or card issuer takes to credit the amount is outside our control and is typically a further 3 to 7 working days.

Advances paid by your customers

This policy covers your subscription to Pakka and nothing else.

Advance payments made by your customers go directly to your own UPI ID. Pakka does not receive, hold, or route those funds at any stage, and therefore cannot refund them. Any refund of a booking advance is a matter between your business and your customer, on whatever terms you have set with them.